Telecommunications Operator

Company: Rutland Regional Medical Center
Location: Rutland
Posted on: November 7, 2024

Job Description:

Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices.





Minimum Education

• - - - -
• High School Diploma or equivalent.
  
  Minimum Work Experience
  
  
  
  
  • - - - -
  • 2 years of experience in a customer service, retail, or other fast-based business environment. - - - -
  • Prior call center experience preferred.
    
    Required Skills, Knowledge, and Abilities
    
    
    
    
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    • Demonstrated excellent verbal communication skills including active listening. - - - -
    • Demonstrated strong reading comprehension, spelling, and grammar skills. - - - -
    • Ability to handle high call volume professionally, efficiently and confidentially. - - - -
    • Good organization, prioritization skills and attention to detail - - - -
    • Demonstrated ability to adapt swiftly to changing priorities. - - - -
    • Demonstrated ability to remain calm during emergency situations. - - - -
    • Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc) Pay Range: $15.34 - $22.77
      
      COMPETITIVE DIFFERENTIALS RATES
      
      
      • - - - -
      • $4.25 - Evenings - - - -
      • $8.00 - Nights - - - -
      • $4.75 - Weekends#PM24
        
        
        
        
        
        PI59d7f42cf724-37248-35681492

Keywords: Rutland Regional Medical Center, Portland , Telecommunications Operator, IT / Software / Systems , Rutland, Maine