Engineering Tools Technical Support Analyst (Hybrid)
Company: Disability Solutions
Location: Hudson
Posted on: October 3, 2024
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Job Description:
Job Description BAE Systems has a job opening for an Engineering
Tools Technical Support Analyst for our New Hampshire facilities.
As a key member of the Engineering Tools team, the support analyst
is responsible for the day to day support of engineering software
applications.The role is working within the Engineering Tools
Organization providing technical support to engineers in their
software development and systems engineering analysis tools. The
vast majority of tools are commercial (COTS) or open source and
include: Doors, IBM Rational and Mathworks. General support
activities include developing and executing installation
procedures, testing, troubleshooting, responding to service desk
break/fix tickets and service requests, how-to questions and
documenting changes to the production environment in accordance to
internal and DFARS policies and procedures.Candidates will support
Engineering Application upgrades for classified networks and must
have a Security+ Certification. Candidate duties to include the
following:Design, operation and support of Engineering Tools in the
Classified and unclassified networks.Troubleshoot performance,
availability and overall health of tool environments.Assist in
planning, and upgrading of applications using Windows and Linux
servers and client environments in the unclassified and multiple
classified areas/locations.Create and maintain documentation for
engineering application client and server installations and
upgrades.Support users in a timely manner using ServiceNow Help
Desk ticketing system.Interested candidates should have good
communication and organizational skills, and a general
understanding of Mathworks, Polarion, DOORS and/or IBM
Rational.Candidate should also exhibit sound judgement, initiative
and self-motivation, and be able to complete tasks with minimal
supervision.Attention to detail, solid communication and teamwork
skills will be required to work effectively.Close collaboration
with peers, Engineering and Engineering Tools personnel is
essential.The ability to manage time effectively while dealing with
a variety of issues in a dynamic environment will be key to the
success of this individual.Required Education, Experience, & Skills
Bachelor's Degree and 2 years work experience or equivalent
experienceExperience working with virtualized environments such as
VMware Workstation and VCenter.Linux experience and DevopsSecurity+
CertificationPreferred Education, Experience, & Skills Pay
InformationFull-Time Salary Range: $60030 - $102060Please note:
This range is based on our market pay structures. However,
individual salaries are determined by a variety of factors
including, but not limited to: business considerations, local
market conditions, and internal equity, as well as candidate
qualifications, such as skills, education, and experience. Employee
Benefits: At BAE Systems, we support our employees in all aspects
of their life, including their health and financial well-being.
Regular employees scheduled to work 20+ hours per week are offered:
health, dental, and vision insurance; health savings accounts; a
401(k) savings plan; disability coverage; and life and accident
insurance. We also have an employee assistance program, a legal
plan, and other perks including discounts on things like home,
auto, and pet insurance. Our leave programs include paid time off,
paid holidays, as well as other types of leave, including paid
parental, military, bereavement, and any applicable federal and
state sick leave. Employees may participate in the company
recognition program to receive monetary or non-monetary recognition
awards. Other incentives may be available based on position level
and/or job specifics.About BAE Systems, Inc.BAE Systems, Inc. is
the U.S. subsidiary of BAE Systems plc, an international defense,
aerospace and security company which delivers a full range of
products and services for air, land and naval forces, as well as
advanced electronics, security, information technology solutions
and customer support services. Improving the future and protecting
lives is an ambitious mission, but it's what we do at BAE Systems.
Working here means using your passion and ingenuity where it counts
- defending national security with breakthrough technology,
superior products, and intelligence solutions. As you develop the
latest technology and defend national security, you will
continually hone your skills on a team-making a big impact on a
global scale. At BAE Systems, you'll find a rewarding career that
truly makes a difference.Our Commitment to Diversity, Equity, and
Inclusion:At BAE Systems, we work hard every day to nurture an
inclusive culture where employees are valued and feel like they
belong. We are conscious of the need for all employees to see
themselves reflected at every level of the company and know that in
order to unlock the full potential of our workforce, everyone must
feel confident being their best, most sincere self and be equipped
to thrive. We provide impactful professional development
experiences to our employees and invest in social impact
partnerships to uplift communities and drive purposeful change.
Here you will find significant opportunities to do meaningful work
in an environment intentionally designed to be one where you will
learn, grow and belong.
Keywords: Disability Solutions, Portland , Engineering Tools Technical Support Analyst (Hybrid), IT / Software / Systems , Hudson, Maine
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