Guest Service Supervisor
Company: Global Partners LP
Location: Plainville
Posted on: November 4, 2024
Job Description:
Job Description:We are looking to add a Guest Service Supervisor
(GSS) to our family. Our GSS will be responsible for driving top
notch guest experience while facilitating the completion of all
store level tasks. We know you have many choices when choosing
where to work. And what you really want to know before applying is,
"What differentiates us from the rest?"
For over 90 years Global Partners LP has been delivering the energy
our communities need to grow, move, and thrive. From, with its
innovative chef-led creations and guest-focused retail experience,
to our vast network of over 50 liquid energy terminals across the
eastern seaboard and beyond, Global Partner's integrated network of
businesses delivers value day-in and day-out to our guests and
customers across the US. At Global Partners we embrace the future,
investing in the energy transition with initiatives likeand
supporting the communities in which we operate with our charitable
work.We're excited for the next 90 years at Global Partners and
what innovative new ideas we can bring to our guests and customers
in the future. We're looking for passionate people with great ideas
to contribute to our company's future. If you're motivated by
what's next, Global Partners can provide you the opportunities to
push your career to the next level.The Types of "Energy" You
Bring
- You work from your heart, genuinely love to take care of
guests, and demonstrate pride in your work.
- You display a guest come first mentality and showcase your
exceptional guest service skills by providing pleasant greeting and
parting remarks to everyone.
- You are confident and make eye contact with guests.
- You have superior relationship building skills and can
establish a connection with guests and associates.
- You are trustworthy and responsible.
- You are detailed oriented and have excellent organizational
skills.
- You defuse issues by utilizing problem solving techniques.
- You are a proven self-starter with demonstrated ability to make
decisions.
- You direct others and prioritize tasks."Gauges" of
Responsibility
- Supervise employees making sure they are performing all the job
duties implemented by management.
- Coaching employees by giving them constructive feedback to help
perform certain tasks.
- Greet guests and provide an enjoyable shopping experience for
everyone.
- Adhere to the execution of established safety, security,
quality and store operations policies, procedures, and
practices.
- Operate the point of sale pursuant to corporate standards;
maintain proper cash levels.
- Ensure all store housekeeping functions are completed
(cleaning, dusting, sweeping, mopping, emptying trash etc).
- Ensure the 24/7 execution of all guest service programs and
processes.
- Responsible for all cash processes which includes deposit
preparation, lottery, gift cards, and checks where applicable.
- Always replenishes products to ensure in-stock conditions.
- Address inquiries and complaints from guests.
- Check in external and internal vendors per established
guidelines."Fuel" for You
- Coins! We offer competitive salaries and opportunities for
growth. We mean it! We have an amazing Talent Development Team who
create trainings for growth and job development.
- Health + Wellness - Medical, Dental, Visions and Life
Insurance. Along with additional wellness support.
- The Road Ahead - We offer 401k and a match component!
- Professional Development - We provide tuition reimbursement;
this benefit is offered after 6 months of service.The GPS of our
Interview Process
- First thing first, if you're interested in the role, please
apply.
- The hiring manager will review your resume. If your experience
would lend to this opportunity a recruiter or manager will contact
you.
- We conduct either in person or "in person" zoom interviews and
provide additional interview information needed at that
time.Qualifications
- Must be available to work flexible hours that may include day,
nights, weekends and or holidays.
- Must be efficient and organized.
- Must be at least 18 years of age to be considered for
position.
- Must have reliable transportation and a valid driver's
license.
- Ability to freely access all areas of the store including
selling floor, stock area, and register area.
- Ability to reach, bend, twist, stoop, kneel, crouch, climb and
lift up to 25 lbs during a shift.
- Work in intermittent temperatures (i.e. cooler, outside,
etc.,)Education
- High School Diploma or GEDCT Wage Disclosure: $16-17/hrWe value
passion and potential. If you are enthusiastic about a position and
think you can make a meaningful impact, we encourage you to apply
even if you don't check every box. We embrace different
perspectives, backgrounds and experiences. Global Partners LP is an
equal opportunity employer. We foster a company culture where ideas
from all people help us grow, move and thrive. We embrace the
diversity of all applicants and do not discriminate against race,
color, religion, sex, age, national origin, sexual orientation,
gender identity, disability, protected veteran status or any other
basis prohibited by federal, state or local law. If you have a
disability and need an accommodation to apply, please contact our
recruiting department at 781-891-4000.
Keywords: Global Partners LP, Portland , Guest Service Supervisor, Hospitality & Tourism , Plainville, Maine
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