Retail Rock Climbing Lead

Company: House of Sport
Location: Salem
Posted on: November 1, 2024

Job Description:

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in-store rock wall experience. You will drive the engagement, training and educational programs for both customers and teammates in all aspects of climbing. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager.

Responsibilities include:

* Driving the highest level of customer service within the department
* Bringing to life the power of opinion by ensuring the customer experience includes product experts who provide consultative advice
* Instructing climbing techniques for explorers of all ages and experience levels
* Supervising climb sessions
* Upholding Company standards for merchandise presentation
* Assisting the store management team with general supervision

Leadership Competencies:

* Ensures Accountability
* Customer-Focus
* Collaborative
* Instills Trust
* Decision-Quality/Decision-Making Abilities
* Action-Oriented
* Engagement Driver
* Talent Developer
* Effective Team Building Skills
* Plans & Aligns

Qualifications:

* Flexible availability, including nights, weekend, and holidays
* Prior retail sales experience (or customer-focused experience) preferred
* Climbing certification required

Keywords: House of Sport, Portland , Retail Rock Climbing Lead, Hospitality & Tourism , Salem, Maine