Clinical Support Team Lead
Company: VirtualVocations
Location: Portland
Posted on: April 5, 2025
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Job Description:
A company is looking for a Clinical Support Team Lead to join
their Customer Experience Operations team.
Key Responsibilities
Supervise and coach a team of front line associates in customer
service for dental products and services
Manage team performance and KPIs, providing feedback and guidance
to ensure high-quality interactions
Identify operational bottlenecks and collaborate with
cross-functional teams to implement improvements
Required Qualifications
2+ years of frontline leadership experience in customer service,
preferably in a startup or tech company
1+ years of direct people management or supervisory experience
Proven ability to manage and develop a team, driving measurable
performance improvements
Basic understanding of tech platforms, with prior experience in
Zendesk preferred
Previous experience in a healthcare or clinical setting is a
plus
Keywords: VirtualVocations, Portland , Clinical Support Team Lead, Healthcare , Portland, Maine
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