Director of Member Experience

Company: Girl Scouts of Connecticut Inc
Location: North Haven
Posted on: April 9, 2025

Job Description:

POSITION SUMMARY:

Ensure you read the information regarding this opportunity thoroughly before making an application.

The Director of Membership is responsible for all areas of membership and providing strategic direction to the Membership team. She/he supervises the membership recruitment, retention, and support of girl and adult members. She/he is responsible for insuring that all stakeholders of GSOFCT receive the customer care and support needed in order to increase participant satisfaction. Director of Membership assists with developing and implementing strategies, for accessing and providing a Girl Scout Leadership Experience (GLSE), The Director is responsible for building and sustaining relationships within identified communities to enable successful and sustainable GLSE opportunities for girls in those communities. She/he is responsible for ensuring the Girl Scouts opportunity is made accessible to all girl and adult members. She/he is responsible for insuring that the Service Units work effectively and receive the support and tools needed to perform their roles. At all times, she/he must portray a positive image that is representative of policies, procedures, and promotes customer service to internal/external stakeholders.

MAJOR ACCOUNTABILITIES:

Collaborates with Leadership team to develop council's annual Plan of Achievement (POA) goals and annual budget.
Responsible for developing and achieving membership retention, recruitment, and other POA goals in accordance with the council's Plan of Achievement.
Implements and develops strategies to recruit, cultivate, and retain girl members and adult volunteers, in conjunction with Service Unit volunteers.
Coordinates efforts to increase visibility of Girl Scouts within the community.
Supports team members in resolving conflict or issues with staff, volunteers, girls, parents and external customers.
Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council's commitment to diversity, equity and inclusion.
Ensures business continuity or recovery measures are in place for her/his area.
Management oversight of staff training programs. Identifies training for staff to meet the evolving needs of internal/external stakeholders.
Hire, train, supervise, mentor, and evaluate an effective team to support the functions of the member experience department.
Works collaboratively with direct reports to identify specific targets; develop strategies to project the number of contacts to be made in order to meet the membership goal.
When appropriate, ensures fund development has accurate and timely records and reporting of all grant membership experience program functions.
Develops a strong and sustainable templated GSLE delivery model which can be replicated throughout the state and can grow as the program evolves.
Leads and develops a high-performing team to deliver a quality Girl Scout Leadership experience to girls in underserved areas.
Develops and delivers on department recruitment goals for providing the GSLE to targeted underserved areas.
Supports and promotes all aspects of Girl Scouting, by serving as a community spokesperson for the movement and a voice on girl issues.
Using demographic data, strategically creates marketing and delivery of Girl Scout program to areas of underserved girls.
Promotes team building through effective communications, targeted training and staff development opportunities.
Works with team to develop opportunities to transition girls from outreach programs into other pathway opportunities.

CORE COMPETENCIES:

Ability to work with and manage a diverse group of staff and volunteers.
Familiarity with Girl Scouts and the Girl Scouts programs.
Keep abreast of GSUSA membership initiatives and policies.
Project management and team building skills.
Develop, administer, and monitor department budget and grant expenses.
Ability to develop and implement retention and recruitment state-wide strategies.
Understanding demographic data to ensure inclusion of under-represented and girls of color to achieve customer satisfaction.
Ability to develop and sustain community partnerships.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Business, Human Services or related field is preferred or work experience.
5 years' experience in a supervisory capacity.
Strong attention to detail with strong communication skills.
Budget and financial planning expertise.

ADDITIONAL JOB REQUIREMENTS and PHYSICAL DEMANDS:

Ability to work flexible schedule (evenings and weekends).
State-wide travel required.
Valid Connecticut driver's license.
Must carry and show proof of liability coverage of personal vehicle.
Become a registered member and maintain membership in GSUSA.
Physical ability to lift, carry, push, pull or move objects up to 25 lbs.
Active participation in Product Sales initiatives.
Leadership ability to build teams.
Effective ongoing communication with various departments and diverse audience as needed.

WORK ENVIRONMENT:

Remote and office environment as well as indoor/outdoor community events.

Keywords: Girl Scouts of Connecticut Inc, Portland , Director of Member Experience, Executive , North Haven, Maine