Senior Support Engineering Manager
Company: VirtualVocations
Location: Portland
Posted on: April 5, 2025
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Job Description:
A company is looking for a Senior Manager of Customer Support
Engineering.
Key Responsibilities
Manage Tier 1 and 2 technical support engineers, providing
mentorship and leadership while ensuring quality customer
interactions
Own and coordinate strategic initiatives in support of company-wide
objectives, maintaining visibility and transparency to
leadership
Be on point for P1 and P2 customer incidents, coordinating
resolution and ensuring effective communication during
high-priority situations
Required Qualifications
8+ years of experience in support engineering or customer support,
with 5+ years in a leadership role
Experience with databases and SQL, including writing and
understanding queries
Project management skills, ideally with scrum or agile
experience
Experience with customer support solutions such as Zendesk, Zapier,
or Instabug
Experience in grocery and/or B2B SaaS is a major bonus
Keywords: VirtualVocations, Portland , Senior Support Engineering Manager, Executive , Portland, Maine
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