Director, IT Business Partner - Omni-Channel

Company: Klien IT Systems
Location: Boston
Posted on: November 8, 2024

Job Description:

This is what you will do: The Director, IT Business Partner - Omni-Channel will be a strategic partner for the US Commercial Organization in building Omni-channel technology roadmaps aligned with the U.S. Commercial Leadership's priorities. This position will play a pivotal role in pulling through Alexion's Omnichannel vision, driving personalized orchestrated experiences across sales and marketing channels in support of HCP customer outreach. The individual will develop strategic relationships within the Business Operations Omnichannel Strategy team and the U.S. Business Systems and Field Excellence team to partner with them in achieving and exceeding business objectives!We are looking for someone who thrives in a fast-paced environment, is seasoned with implementation and vendor management, and can proactively contribute to redefining our IT Omni-channel roadmaps and vision. You will be working with cross-functional teams and must be able to effectively navigate between Business and IT partners to achieve your goals.This role will report into Head U.S. Commercial IT and will be responsible for collaborating in a matrix environment across multiple It teams. This individual will work closely with both business and IT teams to ensure Omnichannel solutions deliver maximum competitive advantage through all channels!You will be responsible for:

• Serve as a focal point and IT leader for the US Commercial organization and cross-functional partners for omni-channel projects and programs
• Owning the IT Omni-channel customer roadmap including orchestration and customer data platforms to orchestrate data-at-scale and assist the business to deploy and document the right tactics (Non-Personal vs. Personal Promotion) to targeted customer groups at the right time
• Integrating the right technology solutions to allow for automated omnichannel orchestration, including but not limited to MDM, CRM, Data warehouse, CDP, etc.
• Reviewing in detail SOWs and providing IT feedback on updates and changes and helping to inspire changes to completion
• Leading and tenaciously prioritizing features, capabilities, or enhancements
• Ensuring that all system changes are developed and tested with quality in mind and rolled out with a clear communication and organizational change
• Become a champion of agile by attending scrum meetings
• Being an integral member of agile team by attending meetings for backlog grooming and sprint planning, in collaboration with the scrum master
• Partnering with multiple Commercial stakeholders in Omnichannel Strategy, various IT teams in operations and data, Business Operations, Marketing, Reporting and Analytics and Compliance to complete our vision
• Lead the investigation into additional capabilities such as digital asset management, asset tagging, consent and building a preference center.
• Will partner with Global Omni-channel teams to align on enterprise level operational roadmaps
• Champion agile methodologies and collaborate with multiple Commercial partners in Omnichannel Strategy, various IT teams in operations and data, Business Operations, Marketing, and ComplianceYou will need to have:
  • Bachelor's degree or equivalent experience in Computer Sciences, IT
  • 7 to 10+ years supporting multichannel/omnichannel marketing strategy, campaign planning and execution, and CRM execution experience from either the IT side or business
  • Demonstrated track record in managing sophisticated cross-functional IT environments, successful project delivery, established business relationships across multiple business areas
  • Demonstrated ability in implementing, managing, or improving Salesforce Marketing Cloud (or related) platform
  • Strong experience in CRM and/or Salesforce.com/Veeva
  • Proven track record developing and driving omnichannel marketing campaigns to achieve outstanding results, demonstrating data-driven strategic thinking, experimentation, customer orientation, and operational excellence
  • Excels in business process optimization and business requirements gathering with a focus on how to build scalable systems and processes
  • Strong analytical thinking and problem-solving ability with advanced Excel or equivalent software skills for data analysis
  • Excellent presentation and communication skills with ability to interact with senior management including advanced PowerPoint skills
  • Strong project management, delivery, and risk management skills
  • Strong Vendor management experience including onshore/offshore, including the ability to evaluate new software and suppliers
  • Understanding of SDLC guidelines, corporate compliance, and government regulationsWe prefer you to have:
    • Pharma/Biotech industry experience a plus
    • Consulting experience in strategy, management a plus
    • CRM, MDM, and Operations experience (Veeva and Salesforce technologies are a plus)
    • MBA is a plus
    • Experience with next best action (NBA) programs and AI or Gen-AI
    • Knowledge about SDLC and Agile Project managementThe annual base salary for this position ranges from $148,759.20 to $223,138.80. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.In-person statement for 3 days in the office:Expectation of working in the office 3 days a week statement: When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
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Keywords: Klien IT Systems, Portland , Director, IT Business Partner - Omni-Channel, Executive , Boston, Maine