Account Manager

Company: Stephens Landscaping Professionals
Location: Moultonborough
Posted on: November 8, 2024

Job Description:

Description:The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.
Responsibilities

• Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you
• Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests
• Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly
• Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions
• Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed
• When required, roll up your sleeves and work alongside our landscape maintenance and property management crews
• Communicating schedules and scheduling changes with clients
• Working with the production team to ensure that work is performed profitably and that client expectations are met
• Upselling landscape maintenance services and property management services
• Coordinating with production staff to execute scheduled crew training in best practices for service execution
• Participating in snow removal during the winter months
• Negotiating contracts and closing agreements
• Reviewing monthly invoicesRate of Pay
  • Annual salary range - $65,000-$80,000
  • Full Time/Year Round, Exempt
  • Sales Commission Eligibility after 1 year of serviceBenefits
    • Health Insurance
    • Dental Insurance
    • SLP Paid Family and Medical Leave
    • Voluntary Life and Accident Insurance
    • Company Paid Short Term Disability and Life Insurance
    • Company match IRA program
    • Paid Time Off and Paid holidays
    • Company-issued vehicle
    • Company-issued technology package
    • Educational Assistance
    • Boot Reimbursement (Spring and Winter)
    • Employee Referral ProgramRequirements:
      • 3-5 years of experience managing crews
      • Prior experience in the landscape industry and local market
      • Strong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferred
      • Valid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical card
      • Bilingual in English and Spanish is preferred
      • Knowledge of Account Management Systems (ASPIRE or similar) is helpful
      • Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focus
      • Availability to work flexible hours, including weekends
      • Strong time management and communication skills
        
        
        Compensation details: 65000-80000 Yearly Salary
        
        
        
        PIf9f8a984fa6a-37248-35890964

Keywords: Stephens Landscaping Professionals, Portland , Account Manager, Executive , Moultonborough, Maine