SERVICE MANAGER II - BURLINGTON, VT
Company: VIP Auto LLC
Location: Burlington
Posted on: October 30, 2024
|
|
|
Job Description:
TITLE: Service Manager II (SMII)
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt
GENERAL SUMMARY:
The SMII lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE
by learning the VIP culture and management processes while serving
in place of an Assistant Manager as a permanent member of a VIP
team. An SMII has been identified as having a high potential to
develop into a successful Service Manager in the future. The SMII
is in development to be prepared to lead a team to ensure effective
operation in serving customers at their location. The SMII ensures
that the team operates under safe conditions according to
established policies and procedures and in compliance with federal
and state regulations. The SMII will deliver an exceptional
customer experience and results through helping the team achieve
execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Makes sure that workplace safety is Priority #1. Follows all
safety policies, completes all safety-related training, locks out
any unsafe equipment, and reports any unsafe conditions or actions
to a member of Management.
2. Carry out all required duties and responsibilities of the
Assistant Manager position.
3. Learn the VIP way of building an extraordinary team that
delivers a different and better customer experience to every
customer.
4. Learn VIP's processes and be prepared to successfully execute
the essential duties and responsibilities listed below
a. Hire the best associates in the area
b. Develop a superior team
i. Ensure all associates have taken and passed all their required
LMS training
ii. Have all associates complete any and all relevant vendor
training
iii. Make sure all associates are T.I.A basic automotive service
certified
iv. Career path with associates during structured associates
coaching sessions
v. Sign up associates and provide study material for any applicable
ASE certifications
c. Proper scheduling of the team to make sure they can meet our
customers' needs all hours of operation
d. Effectively communicate with the team throughout the day, daily
huddles, and bi-monthly store meetings
e. Monitor e-mail throughout the day for customer appointments and
communication
f. Train, support and deliver the 5 for 5 process to educate our
customers about their vehicle's conditions and partnering with them
on any necessary solutions
g. Control the dispatching and assignment of work orders to
technicians using the guideline of the first available technician
that can perform the work properly should receive the work
order
h. Attend off site meetings and training sessions as needed,
typically, several times per year
5. Facility and Equipment Maintenance
a. Ensures satisfactory maintenance, appearance, and condition of
facility to comply with security, safety and environmental codes
and ordinances
b. Ensures satisfactory maintenance, appearance, and condition of
equipment, ensuring the team has the resources they need to meet
our customer's needs
c. Manages daily preparation of location, service desk, and
equipment prior to start of business each day and the recovery and
securing of location and unclaimed customer vehicles at close of
each business day
d. Ensures appropriate steps are taken to maintain a clean service
department throughout the business day
e. Inspects customer waiting area and parking lot for cleanliness
each day prior to opening for business
f. Any facility or equipment issues should be entered into the
facility or equipment database
6. Procedural Compliance
a. Enforces strict compliance with the service Code of Ethics and
all municipal, state, and federal regulations and procedures
pertaining to the operation of the location.
6. Additional Responsibilities (Performs other functions as
required.)
--- Communicates with other levels of management as needed to
ensure compliance with service standards and company policies
--- Serves as policy administrator in assigned location
PERFORMANCE MEASURMENT:
--- The SMII supports the Service Manager to help the team achieves
all targeted levels of performance as outlined by leadership
through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEK:
--- SCHEDULE: The standard expectation is 5-day work and minimum 50
hours per week.
--- ATTENDANCE: Arrive prior to each work shift, be ready to
perform duties upon shift start time, and work all scheduled hours
as directed by management team
REQUIRED QUALIFICATIONS:
1. Knowledge, Skills, and Abilities
--- Strong people management and leadership skills, motivational,
supportive, assertive, and decisive
--- Excellent verbal and written communication
--- Sound business sense, with the ability to analyze, prioritize,
identify, and implement solutions
--- Strong organization and time management skills
--- A comprehensive understanding of automotive servicing and the
industry
2. Minimum Educational and/or Experience Level
--- Two years related experience in automotive service
management
--- Completion of two-year college or technical school program
recommended
--- Or an equivalent combination of education and experience
3. Proven results Certificates, Licenses, and/or Registrations
--- Current, valid driver's license issued in state of
residence
--- Equipment Safety Certification
--- ASE Certification C1- Service Consultant required
--- ASE Certification P2 - Parts Specialist recommended
--- ASE Certification G1 - Maintenance and light repair
recommended
--- State Inspection License Required (where applicable)
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be
assigned.
Work Environment
The work environment characteristics described here are
representative of those associate encounters while performing the
essential functions of the SMII job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential job functions. Job duties are performed within an indoor
service department (generally 800 to2500 sq. ft.), which opens to
the outdoors via overhead doors. While performing the duties of
this job, the associate is exposed to varying weather, climate and
temperature conditions, mechanical equipment, automotive and
industrial cleaning chemicals, and noise levels that may reach 110
decibels depending upon type of service being performed. Protective
eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Listed below is a table that summarizes the
physical activities associated with the position and the average
amount of time required of each physical activity. Protective back
support belts must be worn while performing strenuous physical
activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent
and weight lifted, or force exerted in the position.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21lbs.
Up to 20lbs.
Essential Vision Requirements
Supervisor Date Associate Date
This position description intends to describe the general nature
and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities.
Other details
Apply Now
Keywords: VIP Auto LLC, Portland , SERVICE MANAGER II - BURLINGTON, VT, Executive , Burlington, Maine
|
Click
here to apply!
|
