FLAT RATE TECHNICIAN - SCARBOROUGH ME
Company: VIP Auto LLC
Location: Scarborough
Posted on: October 19, 2024
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Job Description:
TITLE: Flat Rate Technician
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt
/ hourly
GENERAL SUMMARY:
The Flat Rate Technician (Tech) lives VIP's mission to EARN
AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP
culture and following VIP processes to ensure that customers get a
different & better experience. The Tech must work effectively and
safely to ensure good communication, teamwork, and operation in
serving customers. The Tech is responsible for effective diagnosis
of automotive systems, repair and replacement of automotive parts,
fluids, tires, and accessories and ensuring these services are done
right the first time. The Tech is expected to comply with company
safety, loss prevention, and customer service programs as well as
established policies and procedures and municipal, state, and
federal regulations.
DUTIES & RESPONSIBILITIES:
1. Makes sure that workplace safety is Priority #1. Follows all
safety policies, completes all safety-related training, locks out
any unsafe equipment, and reports any unsafe conditions or actions
to a member of Management.
2. Provides automotive systems diagnosis, repair, and maintenance
services for customers, including all systems covered by the ASE
series of automotive certifications
a. A1 - Engine Repair
b. A2 - Automatic Transmission/Transaxle
c. A3 - Manual Drive Train & Axles
d. A4 - Suspension & Steering
e. A5 - Brakes
f. A6 - Electrical/Electronic Systems
g. A7 - Heating & Air Conditioning
h. A8 - Engine Performance
3. Ensures a valid Service Work Order is initiated prior to
initiating service on a vehicle and ensures it is visibly displayed
with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every
vehicle and actively supports and participates in the 5-for-5
Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are
completed and returned to the Service Desk with the vehicle keys
upon completion of service.
6. Obtains needed parts only from a member of the Desk Team
(Service Manager, Assistant Manager, Service Writer, or
Tech/Advisor) and returns all unused parts to the Desk Team after
completion of service.
7. Returns cores, batteries and used tires to designated security
areas for appropriate handling.
8. Maintains a minimum 16-week average productivity based on
position:
a. Technician 80%
b. ASE Technician 90%
c. Master Technician 100%
9. Follows VIP's quality service policies to ensure work is
performed in accordance with VIP quality standards.
10. Completes all required training and certification for the
position.
11. VIP Processes, Essential Duties & Responsibilities
a. Take and pass all required and assigned LMS training
b. Complete all required safe equipment operation training
c. Become a Licensed State Vehicle Inspector (state-specific
requirement)
d. Become T.I.A basic automotive tire service (BATS) certified and
T.I.A. advanced TPMS certified
e. Become ASE certified based on position:
i. Technician: G1, A4 and A5
ii. ASE Technician: Four of the A-Series ASE certifications
iii. Master Technician: All eight A-Series A1 thru A8
f. Train, support and deliver the 5-for-5 process to educate our
customers about their vehicle's condition
g. Attend meetings and training sessions as needed. Typically,
several times per year.
12. Quality, Safety & Housekeeping Responsibilities
a. Road tests vehicles as necessary after service to ensure safe
and satisfactory operating conditions
b. Secures and locks customer vehicles when returning vehicles to
parking lot upon completion of service
c. Installs seat and steering wheel covers and floor mats prior to
entering customers' vehicles
d. Maintains a clean work area clear of debris, cores, unused parts
and stray tools and equipment
e. Maintains and cleans shop equipment immediately after use by
removing debris, grease, chemicals, etc.
f. Participates in daily and weekly shop maintenance programs as
designated by Service Management
g. Complies with established safety and loss prevention programs to
include protective eyewear
13. Additional Responsibilities (Performs other functions as
required.)
a. Maintains technical capabilities to ensure safe use of service
equipment and maintain ASE certification status
b. Reviews and Authorizes time worked and attendance records in
DAYFORCE daily and weekly
c. Complies with the provisions of VIP's culture and service
standards
d. Participates actively in team meetings
e. Works in conjunction with the Service Manager to ensure shop
equipment safe operation standards are met
f. Complies with company, municipal, state, and federal regulations
regulating disposal of hazardous waste
14. Facility and Equipment Maintenance
a. Ensures satisfactory maintenance, appearance, and condition of
facility to comply with security, safety and environmental codes
and ordinances
b. Ensures satisfactory maintenance, appearance, and condition of
equipment, ensuring the team has the resources they need to meet
our customer's needs
c. Ensures appropriate steps are taken to maintain a clean service
department throughout the business day
d. Any facility or equipment issues should be entered into the
facility or equipment database
15. Procedural Compliance
a. Enforces strict compliance with the service Code of Ethics and
all municipal, state, and federal regulations and procedures
pertaining to the operation of the location.
PERFORMANCE MEASURMENT:
--- Maintain minimum 50% Productivity, measured as Billed Hours /
Worked Hours
--- Minimal come backs, ensuring work is completed properly the
first time
STANDARD MANAGEMENT WORK WEEK:
--- SCHEDULE: The standard expectation is 5-day work and 40 hours
per week.
--- ATTENDANCE: Arrive prior to each work shift, be ready to
perform duties upon shift start time, and work all scheduled hours
as directed by management team
REQUIRED QUALIFICATIONS:
1. Knowledge, Skills, and Abilities
--- Read, analyze, and interpret technical instructions, journal
and procedures, or governmental regulations
--- Effectively explain vehicle information to customers, present
and respond to questions from coworkers
--- Diagnose and recommend solutions to basic automotive
problems
--- Interpret, understand, and apply instructions furnished in
written, oral, diagram, or schedule form
--- Ability to successfully perform required types of automotive
services listed above
2. Minimum Educational and/or Experience Level
--- One year of related experience in automotive service field
--- Completion of two-year college or technical school program
recommended
--- Or an equivalent combination of education and experience
3. Certificates, Licenses, and/or Registrations
--- Current, valid driver's license issued in state of
residence
--- Equipment Safety Certification
--- ASE Certification G1 - Maintenance and light repair
recommended
--- ASE Certification A4 - Suspension & Steering
--- ASE Certification A5 - Brakes
--- State Inspection License
Work Environment
The work environment characteristics described here are
representative of those associate encounters while performing the
essential functions of the Installation Technician job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential job functions. Job duties are performed
within an indoor service department (generally 800 to2500 sq. ft.),
which opens to the outdoors via overhead doors. While performing
the duties of this job, the associate is exposed to varying
weather, climate and temperature conditions, mechanical equipment,
automotive and industrial cleaning chemicals, and noise levels that
may reach 110 decibels depending upon type of service being
performed. Protective eyewear must be worn in the service area at
all times.
Physical Demands
The physical demands described below are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Listed below is a table that summarizes the
physical activities associated with the position and the average
amount of time required of each physical activity. Protective back
support belts must be worn while performing strenuous physical
activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
Sitting
Reaching
Standing
Pushing / Pulling
Walking
Climbing
Kneeling
Crawling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent
and weight lifted, or force exerted in the position.
Less than 1/3 of Time
1/3 to 2/3 of Time
More than 2/3 of Time
More than 21lbs.
Up to 20lbs.
Essential Vision Requirements
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Keywords: VIP Auto LLC, Portland , FLAT RATE TECHNICIAN - SCARBOROUGH ME, Engineering , Scarborough, Maine
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